01 / ALERTDemo
Receive the alert.
Alert #A-4471$32.95Subscription renewal
Dispute Alerts
See the alert.
Know the next move.
Bring Ethoca and Verifi alerts together with the charge, order and customer history. Decide the next step with the facts in front of you.
Connected alert networksDispute alert networks
The networks. The order.
A clear next step.
How it works
One alert.
The context to act.
From notification to a decision, with the order alongside it.
02 / CONTEXT
Connect the order.
- Order
- #1042
- Product
- Dark Roast Espresso
- Fulfilment
- Not yet fulfilled
03 / RESPONSE
Choose the next step.
This renewal has not been fulfilled. Review the customer’s history and your refund policy before approving the response.
Refund decision · Awaiting approvalThe decision layer
Understand the charge.
Then make the call.
Match the tools and coverage to your account.
Order Insight.
Help cardholders recognize a charge with the merchant, receipt and order details.
Transaction inquiries
Order Insight can bring transaction context closer to an inquiry. Availability and the details shared depend on the supported integration.
An alert or inquiry response does not guarantee that a dispute is prevented.
Connected evidence.
Review the purchase, payment history, customer activity and related conversations together.
Payment and order context
The evidence view brings together checkout and signup records, order confirmations, payment and renewal history, portal changes and relevant support conversations.
Confirm the evidence tools available for your account with our team.
Your response rules.
Set the refund policy, timing and exceptions your team follows when an alert arrives.
Policies & monitoring scope
Agree on response rules during setup, including when a person must review the order or customer history. Confirm the alert coverage available for each processor and descriptor.
Network monitoring is a separate scope to discuss with our team. An alert or refund does not automatically remove a transaction from monitoring.
Start with your current setup.
Map your processors and descriptors. Confirm coverage and fees. Agree on response rules and exceptions.
Coverage, pricing & response rules
Dispute Alerts is part of the Plus plan offering. Alert and network fees may apply separately. Confirm coverage and service terms for your account.
Outcomes depend on the alert, timing, response and network rules. Review refund, subscription and human-review policies before enabling a workflow.
View platform pricing →Bring your payment setup
Make every alert
easier to act on.
Walk through your coverage, policy and workflow with our team.